For Individuals

The introduction of the Consumer Rights Act 2015 provided several advantages to the consumer, whilst imposing strict duties on the sellers of goods, and providers of services. Since then, rigid terms and conditions are now included in consumer contracts which help to protect the consumer.

However, the difficulty for consumers is the actual enforcement of their rights. Rarely does the sum of a consumer claim exceed £10,000 in value, and if proceedings are issued the claim will be allocated to the small claims track. In these circumstances the general rule is that there is no order as to costs, so win or lose a Claimant will nearly always end up paying their own costs if they go to court.

Our consumer rights solicitors in Wokingham, Reading and Farnham can help educate consumers on their various rights, and how best to achieve their desired outcome, whether they desire a full refund, or the repair of faulty goods or services. We have an excellent track record of helping our clients to achieve the best possible outcome in relation to their consumer rights legal issues. Our team always work diligently to educate them in all aspects of their legal rights, so they are able to make informed decisions.

Our consumer rights solicitors have years of experience dealing with consumer rights legal issues. You will receive logical and transparent advice, helping you to reach a favourable solution. We have been able to settle a large number of disputes without resorting to litigation procedures in most instances.

Reaching a consumer rights resolution without a court hearing is certainly the preferable option. If a hearing is unavoidable, our proficient solicitors can create a strong case and offer specialist representation.

Why trust Clifton Ingram with your consumer rights related needs?

  • The specialisation, size and support to provide an effective legal service
  • Extensive experience with both straightforward and more complex matters
  • Commitment to obtaining a speedy and practical resolution to your problems
  • Keeping things cost-effective so assets are not swallowed up by legal fees
  • Ready to take immediate, firm action to protect your interests when needed
  • A service tailored to your needs

Our consumer rights services include:

  • Legal advice
  • Dispute resolution
  • Contract review
  • Product liability claims

Our consumer rights individual services

Consumer rights legal advice

Our consumer rights lawyers in Wokingham, Reading an Farnham are experts in this field and will be able to provide you with specific legal advice, tailored to your specific circumstances. All of our solicitors are highly trained professionals and will work diligently to provide the best possible outcome for your case.

Our team have an excellent knowledge of statutory consumer rights and have worked on a wide range of cases. We can provide advice on a range of consumer rights matters, such as:

  • If you have received a poor-quality service or a faulty product, we can provide advice on your rights according to the Consumer Rights Act 2015
  • Advice on your rights if you have been a victim of false advertising
  • Advice on matters related to distance selling and unfair trading practices

Dispute resolution

Our capable solicitors dealing with consumer rights can guide you through alternative dispute resolution (ADR) procedures. ADR is a process of resolving legal disputes without a court hearing.

Alternative dispute resolution for sale of goods disputes typically takes the form of arbitration or mediation:

Arbitration: During an arbitration process, a third party reviews the facts, and makes a decision as to an appropriate resolution. A requirement to use arbitration may be included in your sales contract.

Mediation: A mediation process involves coming to a mutually acceptable conclusion with the help of a third-party mediator. This allows the disputing parties to retain control over the outcome, while also typically being much faster and less costly than court proceedings.

Contract review

Our consumer rights solicitors will be able to review any contracts in advance of signing, or if you are already facing legal issues, review any contract you may have signed to make sure they are legally sound. Whether you're signing a lease agreement, purchasing a product, or entering into any other contractual arrangement, our dedicated legal professionals will meticulously examine the terms and conditions to ensure your consumer rights are protected.

Our team of solicitors possess in-depth knowledge of consumer protection laws and regulations, enabling us to identify potential pitfalls and negotiate fairer terms on your behalf.

Product liability claims

At Clifton Ingram, we are committed to the wellbeing and safety of consumers and ensuring that their rights are fully protected when it comes to product liability issues. Our team of consumer rights solicitors are well versed in dealing with product liability claims, and work diligently to make sure that those who have suffered as a result of defective products receive the compensation that they are owed.

Our experienced solicitors can deal with every aspect of the case, from gathering evidence and conducting thorough investigations, to handling negotiations, and if it comes to it, providing representation in court. We have much experience supporting clients with various types of consumer claims in the UK.

Commonly asked questions about consumer rights

What is consumer law?

Consumer law encompasses a series of laws that provide protection to consumers against common issues such as fraud or product liability after they purchase a product or service. By law, consumer markets are required to abide by the rules and regulations that have been set.

To learn more about consumer law, please contact our solicitors who deal with consumer rights.

What is the consumer rights act 2015?

The Consumer Rights Act 2015 is an important piece of legislation that was introduced to simplify and streamline the already existing consumer law, as well as merging several existing regulations into one unified act. This act encompasses a broad range of consumer transactions, including the purchase of goods and services, as well as digital content.

For further info and support with consumer rights in the UK, please contact our expert solicitors, using the contact details below.

Contact our Consumer Rights Solicitors in Farnham, Reading and Wokingham today

Our solicitors at Clifton Ingram can advise you on all aspects of consumer rights. We are a friendly and professional team of highly experienced solicitors, bringing a high quality and professional service to your local area.

We regularly work with clients in Farnham, Reading and Wokingham. For consumer legal advice, we encourage you to speak to one of our team today. You can call us on 0808 164 1510. Our solicitors will advise upon d the best possible solution for your circumstances.

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