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Clifton Ingram LLP is committed to providing a high-quality legal service to all our of clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

Please contact us with details.  Our client care partner is Jonathan Davis.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within three working days of receiving it.
  2. We will then investigate your complaint. This will normally involve reviewing your matter file and speaking to the member of staff who acted for you.
  3. Within fourteen working days of sending you the acknowledgement letter, we will provide a substantive response which normally will be from the department head.
  4. At this stage, if you are still not satisfied, you should contact us again and we will arrange for the client care partner to review the decision.
  5. We will write to you within fourteen working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.  You may request a meeting to discuss the decision
  6. If you are still not satisfied, you can ask the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ (T: 0300 555 0333) (website: www.legalombudsman.org.uk E: This email address is being protected from spambots. You need JavaScript enabled to view it.) about your complaint.  Normally you will need to bring a complaint to the Legal Ombudsman within six months of the date of a final written response from us about your complain.
  7. If your complaint is about a breach of the Solicitors Regulation Authority (SRA) Principles you must fill out a report which can be downloaded from their website www.sra.org.uk . Should you need assistance you can contact the SRA at The Cube, 199 Wharfside Street, Birmingham, B1 1RN Tl: 0370 606 2555 E:This email address is being protected from spambots. You need JavaScript enabled to view it.
  8.  

If we have to change any of the timescales above, we will let you know and explain why.

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Absolutely exemplary service – so professional and helpful. Would unhesitatingly recommend you to anyone – thank you.

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