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Mediation is an alternative way to resolve disputes. We have an accredited mediator who is able to offer his services outside the firm, but also to help resolve disputes for our own clients.
The warring parties come together for an initial meeting, in which each explains to the other the essence of their position, after the mediator has explained the ground rules. The mediator then shuttles between the two (or more) parties, exploring the issues, and looking for ways to settle the dispute. The chances of settling are very high so long as both parties come willing to give some ground.